Fraktpolicy

We want your order to arrive safely and as quickly as possible. Please read the information below to understand our processing times, shipping options and delivery expectations.

Order Processing
All orders are carefully prepared and processed within 1–3 business days after your order is placed.

Orders are not normally processed or dispatched on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

Please make sure your delivery address is correct before completing your purchase. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.

Delivery Times
Estimated delivery times begin once your order has been dispatched.

United Kingdom:

Standard Shipping: approximately 5–10 business days
International:

Standard International Shipping: approximately 7–15 business days
Please note that these are estimated delivery times rather than guaranteed delivery dates. Delivery times can vary depending on your location, shipping carrier, customs processing and circumstances outside our control.

During busy periods such as holidays, sales events and product launches, delivery may take longer than usual.

Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option available for your order.

From time to time, we may offer promotional free shipping on selected orders or during special promotions. Any applicable free-shipping offer will be clearly displayed on our website.

International Orders
We currently ship to selected international destinations.

International customers are responsible for ensuring that the products they order can legally be imported into their country.

Depending on your destination, your order may be subject to customs duties, import taxes, VAT or other charges. These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

We have no control over customs charges or customs processing times.

Order Tracking
Where tracking is available, a tracking number will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact us and we will do our best to assist you.

Delayed Orders
Although we work hard to ensure orders arrive within the estimated delivery timeframe, delays can occasionally occur due to:

Postal or courier delays
Customs processing
Incorrect or incomplete delivery information
Severe weather
Public holidays
High-volume periods
Other circumstances outside our control
If your order has passed the estimated delivery window, please contact us so we can investigate the shipment.

Lost or Missing Orders
If your order appears to be lost in transit, please contact us as soon as possible.

We may ask you to provide your order number and delivery details so that we can investigate the shipment with the relevant carrier.

For orders marked as delivered by the carrier but not received, please first check with household members, neighbours and your property's usual delivery location.

We cannot guarantee replacement or refunds for parcels confirmed as delivered by the shipping carrier, but we will do our best to assist you in resolving the issue.

Incorrect Delivery Address
Please carefully check your delivery information before placing your order.

If you contact us before your order has been dispatched, we will do our best to update the address.

Once an order has been dispatched, we may be unable to change the delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Damaged Packages
If your order arrives damaged, please contact us as soon as possible.

Please provide your order number and clear photographs of the damaged packaging and product so that we can assess the issue and determine the appropriate solution.

Changes or Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team.

Email: [YOUR CUSTOMER SERVICE EMAIL]

Please include your order number in your message so that we can assist you as quickly as possible.

Important Information
By placing an order with us, you acknowledge that estimated delivery times are not guaranteed delivery dates.

We are not responsible for delays caused by shipping carriers, customs authorities or circumstances beyond our reasonable control.

We reserve the right to update this Shipping Policy when necessary. Any changes will be posted on this page.

Company name: PROFESSIONAL PROCUREMENT SOLUTIONS LIMITED

Address: The Manse, Dodington, Whitchurch, Shropshire, England, SY13 1DZ

Company number: 09716823

Store Email: admin@Luminarah.com